FAQ

Frequently Asked Questions

Answers to the most common questions about orders, shipping, and the curious objects we carry.

How long does it take to process my order?
Orders are processed within 1–3 business days (excluding weekends and holidays).

Can I cancel or change my order?
If your order has not yet shipped, contact us as soon as possible and we’ll do our best to help.

Where do you ship?
We currently ship within the United States only.

How long does shipping take?
Delivery typically takes 3–7 business days after processing.

Will I receive tracking?
Yes, tracking information will be emailed once your order ships.

What if my package is delayed or lost?
Shipping delays can happen. If your package is significantly delayed, contact us and we’ll assist you.

What is your return policy?
We accept returns within 30 days of delivery for unused items in original packaging.

How long do refunds take?
Refunds are processed within 5–10 business days after the return is received and approved.

Who pays for return shipping?
Customers are responsible for return shipping unless the item is damaged or incorrect.

What kind of items do you sell?
We offer a curated selection of playing cards, curiosities, games, and unique finds.

How can I contact you?
houdini@imp-possible.com

Where are you located?
Mason, MI, United States

How long does it take to get a response?
1–2 business days

Still have questions? Reach out — we’re happy to help.